LB Hyper (Pty) Ltd, trading as LB's Hyper, is the responsible party for personal information processed for the Website and our retail operations, except where another party independently determines its own processing purposes. This policy explains how we handle personal information under POPIA and other applicable law.

1. Information we collect

·   Identity and contact information, such as name, email address, telephone number, billing address, Delivery Address and account details.

·   Order and transaction information, including Products, amounts, payment status, delivery, returns, refunds, support history and fraud-prevention indicators.

·   Technical and usage information, such as IP address, device and browser details, cookies, pages viewed, referral source, approximate location and interaction events.

·   Communications, reviews, enquiries, photographs, videos or documents voluntarily provided for customer support, product claims, returns or complaints.

·   Marketing preferences and records of consent, opt-in, opt-out and campaign engagement.

We generally obtain information directly from you, from your use of the Website, and from payment, fraud-prevention, Supplier, Courier, analytics, advertising and technology providers involved in the transaction or service.

2. Why we process information

·   To create and manage accounts, receive and process Orders, verify payments and prevent fraud.

·   To source, fulfil, deliver, track, support, cancel, return, replace, repair or refund Products.

·   To communicate service messages, answer enquiries, investigate complaints and keep appropriate business records.

·   To operate, secure, test, analyse and improve the Website, customer experience, inventory, advertising and business processes.

·   To comply with law, tax, accounting, regulatory, insurance, security and dispute-resolution obligations.

·   To send direct marketing where permitted, based on consent or another lawful basis, with a practical opt-out mechanism.

We process information where it is necessary for a transaction or requested service, required by law, based on consent, or reasonably necessary for legitimate business interests that do not unjustifiably prejudice your rights.

3. Sharing and operators

We do not sell personal information.

We may share only the personal information reasonably necessary with payment providers, Shopify and other hosting or ecommerce providers, Suppliers, fulfilment partners, Couriers, communications providers, fraud-prevention services, analytics and advertising providers, professional advisers, insurers, auditors, regulators, law-enforcement bodies and other parties where lawfully required.

Suppliers and Couriers may receive Customer names, contact details, Delivery Addresses, Product and delivery information needed to fulfil or support an Order.

Where a service provider acts as our operator, we require appropriate confidentiality and security safeguards through contracts or other reasonable measures. Some third parties may act as independent responsible parties under their own notices.

4. Payments

Payment details are submitted to the payment provider selected at checkout. We do not intentionally store complete payment-card numbers or security codes on our own systems.

Payment providers may use information for authorisation, fraud screening, chargebacks, regulatory compliance and their own legally permitted purposes.

5. Cookies and tracking

The Website uses cookies and similar technologies for essential functionality, security, preferences, analytics and, where enabled, advertising or campaign measurement.

More detail and control options appear in the Cookie Policy and any consent tool displayed on the Website.

6. Direct marketing

You may unsubscribe using the method in the message or by contacting us. Service communications about an Order or account are not marketing and may continue where necessary.

We record opt-out requests and take reasonable steps to apply them to relevant marketing systems.

7. Security and security compromises

We use reasonable technical and organisational safeguards appropriate to the nature of the information and foreseeable risks. No internet or storage system is completely secure.

Where there are reasonable grounds to believe personal information has been accessed or acquired by an unauthorised person, we will investigate and make notifications required by POPIA.

8. Retention

We retain personal information only for as long as reasonably necessary for the purposes described, legal and accounting requirements, fraud prevention, warranties, disputes and the establishment, exercise or defence of legal claims.

Information may be de-identified, securely deleted or archived with restricted access when no longer required.

9. Cross-border processing

Some technology, hosting, payment, communications, analytics or advertising providers may process information outside South Africa.

Where personal information is transferred across borders, we take reasonable steps to rely on a lawful basis and appropriate safeguards under POPIA.

10. Your rights

·   Ask whether we hold personal information about you and request access, subject to lawful limitations.

·   Request correction, updating, deletion or destruction where the legal requirements are met.

·   Object to certain processing or withdraw consent where processing is based on consent.

·   Opt out of direct marketing.

·   Lodge a complaint with us and, where appropriate, with the Information Regulator.

We may require reasonable identity verification and may retain information that the law requires or permits us to keep.

11. Children

The Website is intended for persons capable of entering into a lawful purchase. We do not knowingly seek to collect personal information directly from children without appropriate authority.

A parent or guardian who believes a child supplied information without permission should contact us.

12. Changes

We may update this policy when our practices, providers or legal obligations change. The current version will be published on the Website with its update date.

Cookie Policy

This Cookie Policy explains how LB Hyper (Pty) Ltd, trading as LB's Hyper, uses cookies and similar technologies on the Website. It should be read with the Privacy Policy.

1. What cookies are

Cookies are small text files or similar identifiers stored or accessed on a device when a website is used. Similar technologies may include pixels, tags, local storage and software development kits.

Cookies may be session-based or persistent and may be set by us or by third parties whose services are used on the Website.

2. Categories used

·   Strictly necessary cookies: enable checkout, security, fraud prevention, account access, load balancing and core Website functions.

·   Functionality cookies: remember preferences such as location, language, cart state or display choices.

·   Analytics cookies: help us understand traffic, navigation, errors and performance so that we can improve the Website.

·   Advertising and measurement cookies: where enabled and permitted, help measure campaigns, limit repetition and show more relevant advertising.

3. Third-party services

Shopify, payment providers, analytics services, Meta and other authorised technology or advertising providers may set or read cookies under their own policies.

The particular cookies in use can change when Website features or providers change.

4. Choices and consent

Where legally required, non-essential cookies are used in accordance with the choice recorded through the Website consent tool.

You can also control cookies through browser or device settings. Blocking essential cookies may prevent checkout, account or security functions from working correctly.

Withdrawing consent does not affect processing that occurred lawfully before withdrawal.

5. Retention and changes

Cookie duration depends on its purpose and provider. Session cookies generally expire when the browser is closed; persistent cookies remain until expiry or deletion.

We may update this policy and the consent tool when technologies or providers change.

Contact and notices

Email: support@lbshyper.co.za

Website: www.lbshyper.co.za

Registered office: Ground Floor, Waterstone Building, Stonemill Office Park, 300 Acacia Road, Darrenwood, Johannesburg, Gauteng, 2195

Important: The registered office is not a walk-in shop or a general returns counter. Products must not be sent there unless our written return instructions expressly direct you to that address.

Nothing in this document excludes, limits or waives any right or remedy that cannot lawfully be excluded under South African law.