1. Business identity

Legal entity: LB Hyper (Pty) Ltd.

Trading name: LB's Hyper.

Company registration number: 2026/513747/07.

Website: www.lbshyper.co.za.

Registered office: Ground Floor, Waterstone Building, Stonemill Office Park, 300 Acacia Road, Darrenwood, Johannesburg, Gauteng, 2195.

The Website is an online store serving customers in South Africa. The registered office is not a public retail store.

2. Customer support

General support, order, delivery, return, privacy and legal enquiries may be sent to support@lbshyper.co.za.

Please include your full name, order number where applicable, a concise description of the issue and any relevant supporting documents or photographs.

We may ask for reasonable verification before disclosing account, order or personal-information details.

3. Formal notices

A notice to us should be sent by email to the support address above unless a law or contract requires another method.

A notice to a Customer may be sent to the email address, mobile number, account inbox or Delivery Address supplied by the Customer.

Customers must keep their contact and delivery information accurate and notify us promptly of relevant changes.

4. Complaints and escalation

Please first give us a reasonable opportunity to investigate and resolve a complaint through our support channel.

Where a complaint remains unresolved, a Consumer may use an appropriate ombud, regulator, consumer commission, tribunal or court with jurisdiction, including the Consumer Goods and Services Ombud or National Consumer Commission where applicable.

Privacy complaints may also be lodged with the Information Regulator of South Africa after the Customer has raised the issue with us or where otherwise permitted.

Contact and notices

Email: support@lbshyper.co.za

Website: www.lbshyper.co.za

Registered office: Ground Floor, Waterstone Building, Stonemill Office Park, 300 Acacia Road, Darrenwood, Johannesburg, Gauteng, 2195

Important: The registered office is not a walk-in shop or a general returns counter. Products must not be sent there unless our written return instructions expressly direct you to that address.

Nothing in this document excludes, limits or waives any right or remedy that cannot lawfully be excluded under South African law.